GENERAL SALES CONDITIONS

Article 1 - General

Any purchase made on the online store www.vlum.fr implies the buyer’s unconditional acceptance of these conditions of sale, which shall take precedence over any document, such as Vlum fliers or catalogues that are solely informative. No particular condition can override these terms without formal or written validation by the Vlum Company.

Article 2 – Pricing

Vlum company prices are described in Euros with taxes included. Orders delivered outside of France may be subject to levies, taxes, duties and other service fees in accordance with the regulations of importing or transitional countries. These shall be paid by the Client and are the responsibility thereof.

Article 3 – Order confirmation

An order is not considered final until the corresponding payment has been accepted and confirmed by an email addressed to the Client. Any modification or cancellation of the order requested by the Client cannot be considered once the order has been finalized. The Client will receive an emailed invoice to confirm the details of the order.

Article 4 – Payment

Payment for all purchases on the online store www.vlum.fr shall be made by credit or debit card (Visa, MasterCard, American Express) through the PayPal website. PayPal is a completely secure payment site, (as indicated by the lock icon in the address bar), and allows online shoppers to pay by credit or debit card even if they do not have a PayPal account.

Article 5 – Shipment and Delivery

Merchandise is either given directly to the Client or delivered through the post or another shipping service. Unless otherwise indicated, shipping fees are the responsibility of the Client and are indicated at the time of purchase on the website. The Vlum Company commits to sending the merchandise by recorded delivery parcel, and can under no circumstances be held responsible for customs duties, delays or obstructions by the governmental authorities of the destination country. The Client will receive the parcel’s tracking number by email to be informed of its departure and ensure its receipt. The company is not liable for damages to goods during shipping. The Client is responsible for communicating with the carrier in case of delays or problems with shipment. The Vlum company has no obligation to deliver the merchandise in the event of an act of force majeure, (acts of force majeure include every external, unpredictable or unavoidable event as defined in article 1148 of the French civil code), or in the event of a protest, war, complete or partial strike, lockout, fire, flood, lack of resources or any other cause preventing the activity of the business or of its suppliers. The Vlum Company will not be held responsible if its suppliers cease to fabricate certain products.

Article 6 – Lead times

Vlum jewellery is handmade, the time required to produce it cannot be reduced and it is subject to hazard. In the event of a delay in fulfilling an order, the Client shall be notified and kept informed on the status of the order.

Article 7 - Receipt

Complaints about product defects or nonconformities must be sent to the company in writing within eight days of delivery. The Client is responsible for giving proof of said defects or nonconformities and must facilitate the company’s process of remedying them. The Client will refrain from personally intervening or prompting a third party to intervene in this process.

Article 8 – Products and Variation

Vlum jewellery is handmade, thus the Client accepts that slight differences may exist between one product and another within the same set (the size may vary slightly). These differences do not ever constitute flaws or manufacturing defects. The Vlum Company cannot guaranty the supply of raw materials in terms of colours. Therefore, the Vlum Company undertakes contacting the Client to propose an alternative solution if it is out of stock of a colour or component, proposing the replacement of the missing element(s).

Article 9 - Returns

Pursuant to article L121-21 of the French Consumer Code, buyers have a 14-day period following receipt of the goods to withdraw from a purchase. They must notify the Vlum brand by email at contact@vlum.fr. The Customer must ship the unused goods back, together with the particulars of their bank account (branch and account number), within 14 days of informing the vendor of his or her decision to withdraw from the purchase. The product must be returned by registered mail (recorded delivery letter) to: Vlum, 64 rue Chapon, 75003 Paris. Only items sent back in their entirety, in perfect condition and in their complete and intact original packaging will be accepted. Pursuant to article L121-21 of the French Consumer Code, the refund shall be made by bank transfer within 14 days of receipt of the merchandise.

Article 10 – Guarantee

Vlum jewellery is guaranteed for 1 year from the date it is sent to the Client, subject to normal use of the product. In the event of a defect, you may inform us by telephone (+33 9 82 42 39 75) or by email at contact@vlum.fr. The workshop will repair, when possible, or replace the flawed jewellery. Jewellery that has been subject to attempts at reparation or modification by the Client or a third party will not be replaced. Beyond the yearlong guarantee, the Vlum workshop can provide estimates for requested repairs.

Article 11 – Personal Information

In compliance with the French data protection law, the Vlum online store will never divulge personal information about customers used for transactions on www.vlum.fr to third parties.

Article 12 – Title

All the elements present on the website www.vlum.fr and in particular on its online store section are the property of Vlum. Copyright: Vlum. The use, reproduction, exploitation or redistribution, even partial, of any element present on this website and online store, on any grounds whatsoever, is strictly prohibited.

Article 13 – Jurisdiction

In the event of a dispute, the applicable law is French law. The Tribunal de Commerce de Paris (Paris commercial court) has sole jurisdiction, even in the event of claims made in the course of litigation, claim for contribution from third party or multiple defendants.